Reference

Terms That Keep Your Account Clear

These terms set out what you agree to when you open and use an aq11 account — covering deposits via bKash, Nagad or Rocket, withdrawal requests, account conduct, and eligibility.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access

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What These Terms Actually Cover

aq11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on aq11, you confirm that you have read, understood and accepted these terms in full. We reserve the right to update them at any time — when we do, the revised version goes live on this page and takes effect immediately. Continued

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use of your account after an update means you accept the new terms. Eligibility is your responsibility. You must confirm that online wagering is permitted under the laws of the region you access from. aq11 does not make legal determinations on your behalf — access depends
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on local law and eligible regions, and you carry that responsibility. When you fund your account using bKash, Nagad or Rocket, you agree that the wallet number you use belongs to you and matches the details on your aq11 account. Transactions from third-party wallets are not
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accepted and may result in account suspension pending review. Withdrawals follow the same wallet-matching rule — your Rocket or Nagad number on file must be the one you withdraw to. We verify wallet ownership as part of standard account checks before releasing funds.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently across all accounts. That means the same wallet-verification process applies whether you are using bKash in Dhaka or Nagad from anywhere else in Bangladesh. Accounts flagged for mismatched wallet details go into a review hold — no funds move until the check is complete. Here is how we handle the four key areas these terms address.

Wallet Verification

Every bKash, Nagad and Rocket number linked to your account is verified against your registered details before any withdrawal is processed. Mismatches trigger a manual review before funds move.

Account Security

Your account login uses OTP confirmation on every new device. If we detect access from an unrecognised device, we pause the session and send a verification prompt to your registered number.

Data Retention

We keep account and transaction records as required to handle disputes and comply with our operational obligations. You can request a summary of the data we hold by contacting support.

Terms Change Requests

If you believe a term has been applied incorrectly to your account, raise it via live chat or email with your account ID. Our compliance team reviews these cases separately from general support.

TERMS CONTACT PATHS

Ask Us About These Terms

If a clause in these terms is unclear, or you want to raise a concern about how a rule applies to your account, our support team handles terms-related queries directly. You can reach us through live chat on the site, by email, or via the in-app message centre on your mobile. We aim to respond to terms and account queries as promptly as our queue allows — complex wallet-verification cases may take longer than general questions.

Team online

Live Chat

Start a live chat session from any page on the site. Use this for quick questions about how a specific clause applies to your current account situation.

Email Support

Send detailed terms queries, including wallet-matching disputes or account-suspension notices, to our support email. Include your account ID for faster handling.

In-App Message Centre

Open the message centre from your mobile account dashboard to submit terms questions directly. Responses appear in the same thread so nothing gets lost.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — wallet payments, eligibility, suspensions and what happens when the terms change.

Yes. The same wallet-matching and verification rules apply regardless of which local payment method you use. The wallet number must belong to you and match your account details.

Access depends on your local law and the eligible regions we support. If you access from a restricted region, your account may be suspended and any pending withdrawals placed on hold pending review.

The updated terms go live on this page immediately. We may notify you by email or in-app message for significant changes, but it is your responsibility to check this page periodically.

No. Third-party wallet transactions are not permitted under these terms. Deposits from a wallet that does not match your registered account details will trigger a suspension review.

Contact support via live chat or email with your account ID and a clear data request. Our team will confirm what records we hold and the format we can provide them in.

Raise it through live chat or email with your account ID and the specific clause you are questioning. Our compliance team reviews these cases separately and will respond in writing.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Keep Your Account Clear

Account Security and Terms Enforcement

Ask Us About These Terms

Live Chat

Email Support

In-App Message Centre

Common Questions About These Terms

01 Do these terms apply the same way to bKash, Nagad and Rocket deposits?

02 What happens if I access aq11 from a region where it is not permitted?

03 Will I be notified if the terms are updated?

04 Can I use someone else's bKash or Rocket wallet to fund my account?

05 How do I request a copy of the data aq11 holds on my account?

06 What should I do if I think a term has been applied wrongly to my account?

Terms & Conditions

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