Data We Collect and Why We Use It
When you open an account with aq11, we collect the information you provide directly — your name, contact details, and the wallet identifiers linked to your payment method, whether that is bKash, Nagad, or Rocket. We also collect device and session data automatically: the type of
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phone or browser you use, your IP address, and how you navigate the lobby. This helps us keep your account secure and confirm that access is appropriate under local law and eligible regions. Payment data from bKash, Nagad and Rocket is used only to process deposits
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and withdrawals — we do not store your full wallet PIN or pass it to unrelated third parties. We may share limited data with payment processors and fraud-prevention services strictly to complete your transactions. Analytics data — page visits, session length, feature clicks — helps us
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understand which parts of the platform you use most so we can improve them. You can ask us what data we hold on your account at any time by contacting our support team. We keep account data for as long as your account is active and
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for the period required by applicable record-keeping obligations after closure.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.